Product Disclaimer

Please note that actual colours may vary slightly from those shown in photographs due to differences in screen settings, lighting, and device displays.

All watercolour paintings are created on high-quality 300gsm textured watercolour paper in A4 size, unless otherwise stated in the product description.

As each item is handmade and original, slight variations may occur, adding to the unique character of each piece.

All watercolour paintings will be hand-signed prior to postage.

Returns Policy

As all items are carefully handmade and prepared to order, we are unable to accept returns or offer refunds unless an item arrives damaged.

Damaged Items

If your order is received damaged, please contact us within 3 days of delivery with clear photographs of the item and packaging. We will review the issue and, where appropriate, offer a replacement or refund.

Non-Returnable Items

For hygiene reasons, all jewellery items are non-returnable and non-refundable unless they arrive damaged.

Change of Mind

We do not accept returns or provide refunds for change of mind, incorrect purchases, or items that are no longer wanted.

Contact Us

If there is an issue with your order, please get in touch and we will do our best to help.

International Shipping Policy

Thank you for supporting our small business. We are delighted to offer international shipping for our original watercolour artwork and handmade earrings.

Processing Times

All orders are carefully prepared and packaged before dispatch.

• Original Watercolour Paintings: Please allow 3–7 business days for processing.

• Handmade Earrings: Please allow 3–10 business days for processing, depending on stock availability.

• Custom or Commission Orders: Processing times will be confirmed at the time of purchase.

Processing times do not include shipping transit times.

Shipping Destinations

We currently ship to selected international destinations. If your country is not listed at checkout, please contact us and we will do our best to assist.

Shipping Costs

Shipping fees are calculated at checkout based on destination, parcel size, weight, and selected delivery method.

Estimated Delivery Times

Delivery times vary depending on location, customs processing, and local postal services.

Typical estimates:

• UK & Europe: 5–14 business days

• North America: 7–21 business days

• Australia & New Zealand: 10–25 business days

• Rest of World: 10–30 business days

Please note these are estimates only and not guaranteed.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, VAT, handling fees, or other charges imposed by their country. These fees are not included in the purchase price or shipping cost.

We recommend checking with your local customs office before ordering.

Tracking

Where available, tracking details will be provided once your order has been dispatched. Some lower-cost shipping options may not include full tracking.

Packaging

We take great care in packaging all items securely to minimise the risk of damage.

Lost, Delayed or Damaged Parcels

Once an order has been handed to the shipping carrier, delivery times are outside our control. However, if your parcel is significantly delayed, lost, or arrives damaged, please contact us and we will do our best to help resolve the issue.

Claims for damaged items should be reported within 7 days of delivery and include clear photographs of the packaging and item.

Incorrect Address Information

Please ensure your shipping address is correct at checkout. We are not responsible for parcels delayed, lost, or returned due to incorrect or incomplete address details supplied by the customer.

Returns & Refused Deliveries

If an international order is refused or returned due to unpaid customs charges or failure to collect, any refund issued may exclude original shipping costs and any return fees charged to us.

Contact

If you have any questions regarding international shipping, please contact us before placing your order. We are always happy to help.

Thank you for supporting my small business.